Refund policy

Photography sessions, digital images and prints

What your session includes

Sessions include the edited, high-resolution digital images specified in your selected package, delivered through an online gallery for download. Prints are not included and may be purchased separately through my gallery’s print vendor.

Payments and reservation deposits

You may pay in full or pay the reservation deposit specified for your package. The deposit holds your agreed session date and counts toward the total price; it is not an additional charge. Any remaining balance is due when editing is complete, before downloadable images are released.

Cancellation and rescheduling

Please provide at least 24 hours’ notice to cancel or reschedule. Reservation deposits are nonrefundable but can be transferred to a rescheduled session with at least 24 hours’ notice. For cancellations, payments beyond the reservation deposit will be refunded. Late cancellations and rescheduling requests are handled at the photographer’s discretion. If you miss your session without notice, the reservation deposit is forfeited.

Weather or photographer cancellation

If weather or an issue on my end prevents the session, I’ll offer rescheduling with all payments transferred. If we cannot arrange a suitable replacement date, I’ll refund payments for the unperformed session.

Delivered digital images

Once the correct digital images have been delivered, those delivered images are nonrefundable. If I send an incorrect image, I’ll provide the correct image at no additional charge. Please contact me if there is a problem with your delivery. This applies to delivered digital images and does not override the session cancellation or photographer-cancellation provisions above, or any rights required by law.

Separately purchased prints

Prints are separate purchases through the gallery’s print vendor. Applicable print-order charges, taxes, shipping and terms are shown when you order. Please check your image selection, size and crop before ordering, and contact me if there is a problem with your print order. Session cancellation rules do not govern separately purchased prints.

Image permissions

Family and senior portraits include a personal-use license for personal printing, sharing, social media and gifts. This does not override the business-use permissions included with headshot and property packages. Headshot packages include business-use permission for professional profiles, websites, social media and marketing. Property photography allows you to use the delivered images to advertise the photographed property, including on Airbnb, VRBO, websites and social media. Copyright remains with the photographer. Please contact me about uses outside your package’s included permissions.

Travel

Additional travel fees may apply depending on distance and travel time. Any travel charge will be quoted and agreed upon before booking.

Questions

Please contact Dan DiPietro at 802-598-8539 or DiPietroDesign@gmail.com.